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Broken window pane
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tahir



Joined: 28 Oct 2004
Posts: 43922
Location: Essex
PostPosted: Tue Dec 01, 15 2:49 pm    Post subject:  Reply with quote    

Slim wrote:
Can you remove the broken pane and keep things looking neat?


Nope

onemanband



Joined: 26 Dec 2010
Posts: 1473
Location: NCA90
PostPosted: Tue Dec 01, 15 4:03 pm    Post subject: Reply with quote    

What Treaco said about bad installation ........
Where they fitted by FENSA registered company ?
...must give a guarantee....in respect of defects....for ten years
Maybe worth getting an independent inspection.

tahir



Joined: 28 Oct 2004
Posts: 43922
Location: Essex
PostPosted: Tue Dec 01, 15 5:07 pm    Post subject: Reply with quote    

onemanband wrote:
What Treaco said about bad installation ........
Where they fitted by FENSA registered company ?
...must give a guarantee....in respect of defects....for ten years
Maybe worth getting an independent inspection.


It's a bit complicated, both the reseller AND the fitter have since gone bust. The manufacturer still exists and the warranty they say they provide doesn't cover this.

I'll speak to FENSA though

Jam Lady



Joined: 28 Dec 2006
Posts: 1700
Location: New Jersey, USA
PostPosted: Tue Dec 01, 15 7:02 pm    Post subject: Reply with quote    

One thing to find out is the reason for the shattering, and getting all the remaining panes pressure tested.

We had an issue with the inner / house side pane of a double glazed window shattering. Andersen Windows here in the USA.

In chatting with the helpful woman at customer service (originally she offered to send replacement window but we'd pay installation costs) she casually asked if we had any windows that showed an oval haze-like pattern between the two panes of glass in cold weather.

Oh yes, I said, several.

Turns out that in the year these particular windows were manufactured the company used a noble gas to fill between the panes, which over time had leaked out. The reduction in pressure lead to the shattered glass as the glass bowed inward.

We are second owners of the house. No matter. There was sufficient warranty, ten years I think. And it covered the glass for materials and labor. Only thing not covered was labor to remove and reinstall new skylights.

Company sent a couple of men around to pressure test all the windows. And we have many, many windows. Then they replaced all the defective ones. Many, many of them.

Good luck tahir.

Hots



Joined: 23 Sep 2010
Posts: 397
Location: Suffolk
PostPosted: Tue Dec 01, 15 9:36 pm    Post subject: Reply with quote    

Two thousand pounds for a WINDOW???

The world's gone mad.

tahir



Joined: 28 Oct 2004
Posts: 43922
Location: Essex
PostPosted: Tue Dec 01, 15 10:08 pm    Post subject: Reply with quote    

I'll have a quick look at the rest of the Windows, thanks

tahir



Joined: 28 Oct 2004
Posts: 43922
Location: Essex
PostPosted: Tue Dec 01, 15 10:10 pm    Post subject: Reply with quote    

Hots wrote:
Two thousand pounds for a WINDOW???

The world's gone mad.


Actually 1350 + vat, about half is transport and labour. Apparently too heavy for 1 man install

sean
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 41680
Location: North Devon
PostPosted: Tue Dec 01, 15 10:45 pm    Post subject: Reply with quote    

These aren't just ordinary windows, these are M & S windows...

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