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Snowball

Any one got experience of re claiming bank charges?

I am thinking specifically of going down the ombudsman route, and tips or advice?
Katieowl

Money Saving Expert will be your friend... IIRC they have some template letters that might be handy.

Kate
Nick

Bank charges, no, PPI, yes. MSE is the way forward. They will help you navigate the banks stalling tactics, and provide you with a forum of supportive people when it's not looking great.

And, ignore TD when he says you should pay them anyway. Smile
Snowball

Thanks. I have been on money saving and it is pretty good isn't it? It is actually eldest student child who needs to do the claiming back. He is doing the PPI himself.
I always ignore TD Very Happy Very Happy
Treacodactyl

Money Saving Expert will be your friend... IIRC they have some template letters that might be handy.


The MSE is a good place to start but don't use standard letters, from the FOS:

Quote:
So we have considered the Supreme Court's decision and its implications very carefully. Our view is that the legal ruling means we will not generally be able to help with cases that involve "template" or "standard letter" complaints about unauthorised overdraft charges.


And, ignore TD when he says you should pay them anyway. Smile


Not quite but I am surprised many don't sort themselves out sooner and I think that's one thing the FOS will take into account.

I'd guess that a student would have a much better chance of proving a case and proving financial hardship. Again from the FOS:

Quote:
But in keeping with our usual approach to complaints that are referred to us, we will review each case individually to see whether there are any one-off circumstances that may apply. For example, we would expect current-account providers to deal positively and sympathetically with a consumer in financial hardship including where bank charges had added to their difficulties.
Nick


I always ignore TD Very Happy Very Happy

Often wise, I find.

Anyone else got white noise in one ear, however? Wink
yummersetter

I've had an offer from Tesco offering to repay half my unwarranted insurance payments as they've lost the records previous to 2003 on a card taken out in 1997. Luckily I never throw anything away cheers Nick

Make sure they pay interest, too. I think 8% was the accepted rate. Compound. Marionb

My son went overdrawn... he was charged 75 Surprised

He had a letter warning him the money would be taken from his account but didnt say anything to me about it until the money was actually taken out a month later Mad

Probs too late to say/do anything now but it makes me mad... 75.... how can they justify a charge like that?
Snowball

He wont have any problem claiming financial hardship. Through no fault of his own, he was off the course for about 8 months. In that time, he had no income. Charges just snowballed, and they failed to stop standing orders he asked to be stopped. So month after month, he incurred charges for them as well.
He is now back on the course, and has a well paid job. The nice bank want to give him a consolidation loan, to clear his debts to them, They wont do even that for another few months, until he can prove regular income. In the meantime, they have generously "slowed" charges to a mere 150 a month. Mad Twisted Evil Mad
yummersetter

Yes the extras double the amount. When we add the other 6 years the charges will be more than they ripped my company off for a few years back. I'm happy about that Very Happy Penny Outskirts

I've had an offer from Tesco offering to repay half my unwarranted insurance payments as they've lost the records previous to 2003 on a card taken out in 1997. Luckily I never throw anything away cheers

I wouldn't accept it, if it was miss-sold, they have to repay the lot, with interest at 8%.
yummersetter

Oh, don't worry, Penny, I'm not such a pushover - just glad I have all my statements. I'll relish the fight! T.G

I claimed bank charges back via the FO, they did all the paperwork and wrote to them. It was very successful Smile
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