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tahir

Broken window pane

We've had a sheet of glass in our triple glazed windows shatter, no sign of physical damage, it's a 3+1 system; a sealed triple glazed unit then blinds, then another pane on the outside. The pane that shattered is the outermost of the triple glazed unit.

The window manufacturers have said they're not responsible, and anyway warranty is only 3 years. Cost is almost 2k, money I need to do other stuff with right now.

I'm thinking of claiming on household insurance, but do I then need to imply that the breakage occurred as a result of an accident?
tahir

This looks like the relevant condition from the policy:

Accidental damage to fixed glass, sanitary ware, solar panels and ceramic hobs forming part of the building, but not:

damage that happens while the property is occupied by anyone other than you or a member of your family;

if your home has been unoccupied for more than 60 days in a row (unless the Insurance conditions shown on your schedule shows anything different)
sean

How old are the windows? I'd have thought you were entitled to expect at least ten years out of the sealed units.
tahir

2011, I thought so too, but I spoke to Which? and they said no
sean

Insurance it is then.
Nick

Insurance it is then.


Aye, this. My experience of house insurance is they'll pay without query, and won't impact next year's quote. My 60,000 claim caused my policy to rise by 4, iirc.
tahir

Thanks guys, just been on the phone to them. Guess which muppet decided to exclude accidental damage from the policy as he'd never claimed on it in 20+ years?
BahamaMama

Can you replace individual units? I have replaced several of my (rubbish) double-glazed windows by a local window company and the cost was very reasonable.
Treacodactyl

If it's shattered on its own it could well be how it was installed. Glazed units need to be supported well and the frames need to not move too much. I would have though it would have been covered by standard insurance, like tiles blowing off, rather than an accident.

I do dislike large pains of glass, they do seem to cause problems.
tahir

Can you replace individual units? I have replaced several of my (rubbish) double-glazed windows by a local window company and the cost was very reasonable.


Yes, but this is a huge triple glazed unit. I'd rather go with the manufacturer's own
dpack

umm the accidental exclusion seems to have scuppered that idea.

shopping around for a new unit or someone who can fix that one seems the next option ,you do have 2 sheets of glass left it might be possible to "demount"those and then it is only 1 sheet and a new "mount"to buy .

im a bit unsure of my memory but i think a chum mentioned mending sealed units with the undamaged parts when he was in the window building game.

it might be worth asking(otherwise it will be a new one and the lid of a rather posh cold frame for the garden)
Nick

Double glazing is very effective. Wink tahir

Double glazing is very effective. Wink

tbh we haven't noticed it being colder in that room Smile
Nick

2k buys a very nice jumper each. Slim

Unfortunately I've only ever known how to fix old windows (glaziers points and putty...)

Can you remove the broken pane and keep things looking neat?

(I grew up with single pane windows and think of double pane as fancy!)
tahir

Can you remove the broken pane and keep things looking neat?

Nope
onemanband

What Treaco said about bad installation ........
Where they fitted by FENSA registered company ?
...must give a guarantee....in respect of defects....for ten years
Maybe worth getting an independent inspection.
tahir

What Treaco said about bad installation ........
Where they fitted by FENSA registered company ?
...must give a guarantee....in respect of defects....for ten years
Maybe worth getting an independent inspection.

It's a bit complicated, both the reseller AND the fitter have since gone bust. The manufacturer still exists and the warranty they say they provide doesn't cover this.

I'll speak to FENSA though
Jam Lady

One thing to find out is the reason for the shattering, and getting all the remaining panes pressure tested.

We had an issue with the inner / house side pane of a double glazed window shattering. Andersen Windows here in the USA.

In chatting with the helpful woman at customer service (originally she offered to send replacement window but we'd pay installation costs) she casually asked if we had any windows that showed an oval haze-like pattern between the two panes of glass in cold weather.

Oh yes, I said, several.

Turns out that in the year these particular windows were manufactured the company used a noble gas to fill between the panes, which over time had leaked out. The reduction in pressure lead to the shattered glass as the glass bowed inward.

We are second owners of the house. No matter. There was sufficient warranty, ten years I think. And it covered the glass for materials and labor. Only thing not covered was labor to remove and reinstall new skylights.

Company sent a couple of men around to pressure test all the windows. And we have many, many windows. Then they replaced all the defective ones. Many, many of them.

Good luck tahir.
Hots

Two thousand pounds for a WINDOW???

The world's gone mad.
tahir

I'll have a quick look at the rest of the Windows, thanks tahir

Two thousand pounds for a WINDOW???

The world's gone mad.

Actually 1350 + vat, about half is transport and labour. Apparently too heavy for 1 man install
sean

These aren't just ordinary windows, these are M & S windows... Wink
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