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Cathryn

Getting online

pooo, I* have, as a last ditch attempt at getting my old pc to work deleted everything and reloaded XP. Can't get online though and BT says the drivers are missing. If so, the disc is also missing. What can I do? Confused







*Good grief, you didn't think I did this on my own did you? Shocked I was talked through it on the phone by a techie friend. But I (nearly) sorted it out all on my own this morning. Very Happy
James

what sort of connection do you have:

broadband with router
broadband with USB modem
dialup with internal modem
dialup with external modem

?
RichardW

Down load the driver on your other pc. Then transfer it to the old one via usb dongle or burn to cd / dvd.
Cathryn

The first James.

Yes I could do that Richard. Smile What exactly am I looking for? (Or should that be where?)
RichardW

Find the make & model of the modem, then do a google for the driver for it.
JB

If it's broadband with a router then you need no drivers. The configuration and software is entirely within the router.

See if you can download the manual for the router from somewhere but typically the procedure for connecting is;

Set you PC to use DHCP for net addresses
Connect your PC to the router with an ethernet cable
You may need to restart the PC at this point particularly if it's a windows box
Use a browser to connect to the router this will typically be on an address http://192.168.0.1 (pretty much most routers) , http://192.168.3.1, http://192.168.1.254 (BT home hub) or something similar.
Somewhere in that you should find information to set your user name and password and restart the router
You should now be online

Who told you you need software drivers?

Edit - just noticed you said this is an old PC in which case I assume you're posting that from a new PC which is connected via the same router? If so then you should just be able to set the old PC to DHCP ignore all the other steps and be online.

Or are you connecting wirelessly?
RichardW

JB wrote:

Who told you you need software drivers?


Who said it was router?

BT said drivers so I assume its a usb win modem for broadband.


Richard
JB

RichardW wrote:
JB wrote:

Who told you you need software drivers?


Who said it was router?


James wrote:
what sort of connection do you have:

broadband with router
broadband with USB modem
dialup with internal modem
dialup with external modem

?


Cathryn wrote:
The first James.

Yes I could do that Richard. Smile What exactly am I looking for? (Or should that be where?)


So I assumed she has a router.

RichardW wrote:
BT said drivers so I assume its a usb win modem for broadband.


Then again BT support in the past tried to tell me that the internet only works with windows so I wouldn't put too much trust in what they say (some of their people are very good but some are not)
RichardW

Ah lol Embarassed Embarassed Your right no driver needed but some times they use special software to set up the router with all the right setting username & password. Plus add the connection control prog to the pc.

What make of router is it?

Sounds like you need the BT connections CD / prog but you should be able to do it all manualy too.

Try HERE


Richard
Cathryn

Thank you all. I am still struggling with it.

I do however have a cunning plan in the shape of a visiting techie next week. So while I'm out dancing with his wife... Wink
jema

Rolling Eyes Laughing
Snowball

Oh, how exciting, I didn't know we were dancing. I'll have to bring my glad rags. Smile
Cathryn

I've done the bit that you baulked at. Smile And of course you can come with us if you prefer.


(I kind of forget the date and planned going out on the razzle with a friend so rather than cancel... Smile )
jema

I am wondering if your network card driver is working?

The hardware thingy under the control panel should tell you.

I was thinking this is a likely cause and I could bring a network drive pack.
Cathryn

Shocked Sorry, you got a bit technical for me there, which thingy did you mean? (When Jema comes over all non technical like that the foundations of my world tend to wobble Laughing)

Yes, you are probably right I can't see anything but can someone be more specific about what I am looking for please (and precisely where).
jema

control panel - classic view.

System

Hardware

Device Manager

Network adapters

wot it say there?
tahir

I think you can also go:

My Computer>Right Click>Properties>Hardware>Device Manager
Cathryn

1934 Net Adaptor. Says it's working...
tahir

Cathryn wrote:
1934 Net Adaptor. Says it's working...


Is there a little LAN icon in your taskbar?
jema

Cathryn wrote:
1934 Net Adaptor. Says it's working...


bollux Sad

If your network actually is live, then it is something funky with BT broadband. I created a memory stick with a load of network drivers today on the assumption that it would be this. If it is not I am more than a little stuck.
Cathryn

tahir wrote:
Cathryn wrote:
1934 Net Adaptor. Says it's working...


Is there a little LAN icon in your taskbar?



No,the whole screen has a very basic look to it.

Ohh, sorry Jema, I have been out all day so didn't get to this for awhile. (I bought wine...does that help?)
jema

Well we can still try, but I really don't pretend to be expert on this.
Snowball

Well I was right, it is the motherboad drivers including rhe lan driver.

I have established it is the 915G intel chipset, but I have not located a driver download yet Sad hint hint hint to anyone with time on hands.
Cathryn

Shocked Embarassed

It is a glorious day. Stop at once and get out into it. (He's downstairs,will talking via the internet be more effective I wonder? Laughing )
sean

Snowball wrote:
Well I was right, it is the motherboad drivers including rhe lan driver.

I have established it is the 915G intel chipset, but I have not located a driver download yet Sad hint hint hint to anyone with time on hands.


I always suspected that Snowball was the IT brains behind the scenes.
RichardW

Go to the motherboard makers website assuming its an intergrated lan card.

Richard
jema

Just need to take the machine apart or try and guess form the bios.
Cathryn

Shocked What are you doing home already?

You could wait til I get back and I could find the external hard drive with a list of what's what in the machine on it...

Get the hammock up, get outside, uncork that red wine it needs to breathe. Even if you don't want to relax, I will do when I get home. Smile
jema

We've been home about an hour, we walked round the fort, visited MJ and went to Abereiron. Now my mum is cooking dinner and my dad is sleeping Rolling Eyes
This is Helen if you didn't guess
Barefoot Andrew

Has your Mum fixed Cathryn's computer yet? Wink
A.
Cathryn

Thanks to Jema (with of course the necessary familial support) I have just been emailed the necessary drivers.

Do I

- download them onto the external hard drive.
- transfer them onto the pc without them.
- click on them to open them
- try to get online
- come back here to ask what to do then? Wink
jema

Get them across to the PC, they will either be something you can open and run in which case run it... or not in which case ask someone who has a clue.
Cathryn

Yoohooo look at me! Back online on my old pc. Smile
jema

Cool
Cathryn

You really don't want to know how I did it either. Embarassed Smile











I found the BThomehub installation cd and just went through the process...*blush*
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