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OtleyLad

Wickes - service with a smile.

We're making a new shower room upstairs and wanted two doors. One plain and the other glazed, ordered them from Wickes last week. When they arrived (on time) on Thursday they were the wrong size.
So I told them and they said they would swap them this Tuesday.
Tuesday arrives and a single door is delivered. The glazed one is not on the delivery. I am told it will come Wednesday. They don't want to take the original doors away.

This Wednesday morning I look at the replacement door and see it has a big chip out of one corner. So I phone up 11am. After a long conversation the woman says the replacements will come out Thursday when the originals will be picked up too.

Half an hour later a delivery arrives - with a battered unglazed door. The driver says You don't want this do you?"
Off they go with both doors - but I've still got the originals.

I phone Wickes again and after a long conversation I am assured that it will all be sorted tomorrow Thursday). Fine.
One hour later I get a phone call from the masking me for clarification (????????). By now I am less that civil.
The glazed door is coming from a warehouse and the plain door from the shop. I am told to expect a phone call from the shop confirming their delivery.

Phone goes at 4.30 and a nice young man reassures me that all will be well and the 1 door will arrive tomorrow. But he was talking about the wrong door. Groan.
Unfortunately for the young man the doors have similar names:

Wickes Skipton Internal Softwood Door Clear Pine 4 Panel 1981x762mm

Wickes Skipton Internal Softwood Door Clear Pine Glazed 4 Panel 1981x762mm

He failed to notice that clear does not mean glazed.

Everyone I spoke to was very calm, polite (except for me) and reassuring - lots of 'I'll follow this order", "I'll sort it out", "that's great", “Excellent”, blah, blah, etc. Unfortunately I detect the delicate scent of bafflement and incompetence.

But who knows what tomorrow might bring? Any bets on 3 doors arriving?
dpack

if they fail completely travis perkins and /or if you have one nearby haworth timber are usually both quite professional
MornieG

Crikey you're far more patient than I would be.

Mo.XX
Nick

Use product codes, then descriptions won't get muddled.
mousjoos

Ahh Wickes, the most professional & well informed of all the DIY sheds.....years ago the manager of the Worthing branch told me that my French doors that I'd bought from them had in fact shrunk & warped because I hadn't painted the inside of the mortice after I'd chopped out for the lock...I had in fact primed the mortice, but this wasn't sufficient apparently

Their head office at the time was in Harrow & I spoke to the customer service bod...the situation was rectified, doors replaced foc, written apology, & I believe the manager was some time later was moved on, hopefully made teaboy at their Foulness branch
12Bore

Use product codes, then descriptions won't get muddled.

This. Always.
bibbster

Gave up on Wickes after ordering French Doors that arrived very late after getting ''lost in the system' and then arrived warped. after lots of phone calls and promised deliveries that never happened I lost patience, got them collected for a full refund, and got £200 compensation for wasted time...both builders and my own.
Nick

Use product codes, then descriptions won't get muddled.

This. Always.

We carry around 50,000 items. Descriptions are often very similar, and easy to confuse/misread. Everything has a unique 'million number'. Using that, we don't always get it right, but almost always.
dpack

i use the codes with screwfix etc and it does seem to work quite well.

have the crazed boars arrived yet ?
Nick

Both Wickes and Screwfix run SAP.

A purchase order on SAP requires a 'million number' to be entered, so anything else opens up a greater potential for error.
OtleyLad

i use the codes with screwfix etc and it does seem to work quite well.

have the crazed boars arrived yet ?

Two deliveries today (so far) and I have my 2 doors Laughing
The 2nd seemed reluctant to take the door away though.

All's well that ends well I suppose.
dpack

i was hoping for crazed boar sausages Laughing Mutton

Funnily enough, in a less extensive way, we had the same kind of experience with a glazed door with B&Q.
Non-standard size, wanted it frosted glass.
Settled for non-standard size, clear glass when it was delivered.
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