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Brownbear
Joined: 28 May 2007
Posts: 9936
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 Posted: Mon Nov 16, 09 10:40 am Post subject: |
 
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| cab wrote: |
I would say that so long as people stay away from personal insult, I'd happily continue trading with them, so long as the product is good |
I wouldn't care if they were rude, either. Would my not buying it stop them being rude? Would they shed bitter tears at my lost business and resolve to mend their ways, and not be rude again?
All I would achieve is not to avail myself of a product that I want at a price I consider fair, because I've taken the hump at being insulted. Nasal self-removal for revenge upon visage comes to mind. |
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jema
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 23617
Location: Still in Swindon
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| Posted: Mon Nov 16, 09 10:46 am Post subject: |
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My reasoning on my own support forums is that I have a service that struggles to distinguish itself from similar services.
I'd rather people were reading the forum and the good things people are saying on it, rather than reading the forum and being distracted by the owner touting their views. |
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cab
Joined: 01 Nov 2004
Posts: 30158
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| Posted: Mon Nov 16, 09 10:47 am Post subject: |
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| alison wrote: |
| Whereas if someone is wanting to stay in the B&B, and has to interact over breakfast, and generally around the farm they may not want such a confrontational stay, if they thought I was a twit. A meat transaction, to use Rob again, is very different than staying as a guest. |
Again, I'd sooner someone I disagreed with but respected over someone who I feel holds back from speaking their mind. It isn't like I've ever had any kind of discussion of anything vaguely confrontational over breakfast at a B&B (except of course the desire for marmite on my toast). |
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Rob R
Joined: 28 Oct 2004
Posts: 16821
Location: York
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| Posted: Mon Nov 16, 09 11:00 am Post subject: |
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I'm not sure really Alison- before we visited I didn't really know you that well and I'd much rather stay with someone with whom I know where I stand than someone I didn't know at all.
In your trade I have met people who do feel very 'false', even though they were perfectly pleasant on the surface and providing you weren't insulting me in the place of 'Good Morning' or launched into a lecture when I returned eating a McDonald's, I would still recommend your business because it is a good product & service. Marmite might be a step too far, though. 
Honesty is worth far more to me than pleasantries.
Last edited by Rob R on Mon Nov 16, 09 11:05 am; edited 1 time in total |
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alison
Downsizer Moderator
Joined: 29 Oct 2004
Posts: 7750
Location: North Devon
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| Posted: Mon Nov 16, 09 11:05 am Post subject: |
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It is funny, as when I started this I really wanted the consumers point of view, as much as the person offering the service, and yet it has turned out that way. |
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Shan
Joined: 13 Jan 2009
Posts: 815
Location: South Wales
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| Posted: Mon Nov 16, 09 11:10 am Post subject: |
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Well, recently I encountered a thread on a similar forum to this, where the buyer had approached the seller saying that what they had bought did not appear to be what they were told they were buying. Apparently, the buyer had tried to get a response via the personal messaging system but the seller either did not respond or the messaging system was not working. The seller, I thought, became quite rude and I do recall thinking to myself, I shan't ever be buying anything from them. The thread had given me the impression that the seller was contentious and not interested in resolving the issue at hand. |
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cab
Joined: 01 Nov 2004
Posts: 30158
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| Posted: Mon Nov 16, 09 11:12 am Post subject: |
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| alison wrote: |
| It is funny, as when I started this I really wanted the consumers point of view, as much as the person offering the service, and yet it has turned out that way. |
Well, I hope I've offered the consumers point of view. My point of view as a consumer. |
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bagpuss
Downsizer Moderator
Joined: 09 Dec 2004
Posts: 7070
Location: cambridge
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| Posted: Mon Nov 16, 09 11:12 am Post subject: |
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From a purely consumers point of view I am far more likely to pursue business with someone online who I think is a nice person than someone who I personally find irritating
as others have said this isn't necessarily a matter of differences of opinions but how that opinion is presented |
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cab
Joined: 01 Nov 2004
Posts: 30158
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| Posted: Mon Nov 16, 09 11:21 am Post subject: |
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| Brownbear wrote: |
I wouldn't care if they were rude, either. Would my not buying it stop them being rude? Would they shed bitter tears at my lost business and resolve to mend their ways, and not be rude again?
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Its about trust. I can trust and deal with people with whom I disagree, but if someone descends to personal insult I'll likely as not cease trusting them. Theres a clear change in intent of a comment then, and I think it could risk clouding the transaction with doubt. Disagreeing, even quite passionately, on any number of things wouldn't be a problem for me. Not trusting someone would. |
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Barefoot Andrew
Downsizer Moderator
Joined: 21 Mar 2007
Posts: 13173
Location: Floating away on a sea of R&S
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| Posted: Mon Nov 16, 09 12:05 pm Post subject: |
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I wouldn't say anything on here I wouldn't be prepared to stand by, so in that regard I don't see my activities on here as a threat to my business. Quite the opposite in fact.
A. |
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Rob R
Joined: 28 Oct 2004
Posts: 16821
Location: York
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| Posted: Mon Nov 16, 09 1:17 pm Post subject: |
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| Barefoot Andrew wrote: |
I wouldn't say anything on here I wouldn't be prepared to stand by, so in that regard I don't see my activities on here as a threat to my business. Quite the opposite in fact.
A. |
Quite. Another point I've considered is that you may 'lose' business as a result of what you say but, providing your views are essentially 'good' then you will also gain business from what you say. I've definitely been involved in threads on here where, because I've stated by case, I have gained custom, both returning & new, and not saying anything people can 'forget' that you are there. |
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cab
Joined: 01 Nov 2004
Posts: 30158
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| Posted: Mon Nov 16, 09 1:26 pm Post subject: |
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| Rob R wrote: |
Quite. Another point I've considered is that you may 'lose' business as a result of what you say but, providing your views are essentially 'good' then you will also gain business from what you say. I've definitely been involved in threads on here where, because I've stated by case, I have gained custom, both returning & new, and not saying anything people can 'forget' that you are there. |
Every post you make contains a link, in your signature, to your business. Can't be a bad thing unless the rest of the content of your post is absolutely outrageous |
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Rob R
Joined: 28 Oct 2004
Posts: 16821
Location: York
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| Posted: Mon Nov 16, 09 1:31 pm Post subject: |
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True, although most people prefer PMs to order through here. I think if you don't post there is a tendancy for people to think either;
a) you're busy enough already/not interested or
b) you've just come on the forum to flog your stuff |
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colour it green
Joined: 25 Jun 2007
Posts: 2959
Location: Devon, uk
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| Posted: Mon Nov 16, 09 3:54 pm Post subject: |
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| Barefoot Andrew wrote: |
I wouldn't say anything on here I wouldn't be prepared to stand by, so in that regard I don't see my activities on here as a threat to my business. Quite the opposite in fact.
A. |
yeh exactly. I dont see anything wrong with having opinions.. I tend to be opinionated.
this is my viewpoint (as a consumer): I see it the same as the way I interact with the owners of my local shop - we have friendly banter etc. The more I know them, the more I am inclined to buy from them, as I grow to like them. If they have completely different opinions on certain subjects, that's ok - many of my friends have different political views etc. but If i saw the shopkeepers being deliberately nasty to someone.. well... that might put me off.
So i guess what I am saying is.. having opinions, even strong convictions is fine. Talking about it is fine, having different opinions to me is fine, being rude and nasty would probably make me hesitate to shop there. |
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ros
Joined: 19 Jul 2005
Posts: 1820
Location: Beds
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| Posted: Mon Nov 16, 09 4:27 pm Post subject: |
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Of course what really stops one shopping with online traders is when they let you down with delivery times, don't provide the goods, disapear without a trace with your money etc etc
So at least if posts get a bit aereated and even then in mid argument there is no naming and shaming or discussion of past bad deals - they are at least trustworthy to deal with
(I know what I mean, does it make sense to anyone else ? ) |
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