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Can the bank do this?

 
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OtleyLad



Joined: 13 Jan 2007
Posts: 2737
Location: Otley, West Yorkshire
PostPosted: Mon Dec 07, 15 9:34 am    Post subject: Can the bank do this? Reply with quote
    

A mix-up/misunderstanding with a direct debit payment that I thought had finished resulted in a DD withdrawal from my business account when there was no money there. I was in fact going to close the account as I've stopped trading as an electrician.
The bank then charge me £30 for the DD being returned unpaid. This pushed me into overdraft by the said £30 so the bank then charge me a further £20 for being overdrawn (there is no overdraft facility on the account).
I thought they weren't supposed to be doing this sort of thing anymore or is that just for private (i.e. non-busines accounts)?

joanne



Joined: 28 Oct 2004
Posts: 7100
Location: Morecambe, Lancashire
PostPosted: Mon Dec 07, 15 10:05 am    Post subject: Reply with quote
    

I think for a business account they can do whatever the hell they like!

dpack



Joined: 02 Jul 2005
Posts: 45326
Location: yes
PostPosted: Mon Dec 07, 15 10:37 am    Post subject: Reply with quote
    

they can but if you explain nicely what happened they may waive the charges

Hairyloon



Joined: 20 Nov 2008
Posts: 15425
Location: Today I are mostly being in Yorkshire.
PostPosted: Mon Dec 07, 15 11:28 am    Post subject: Reply with quote
    

I think not. The direct debit guarantee should cover it all.
I would expect them to refund it all without trouble if you explain nicely as dpack says, but if they don't then go to the FSA.

Nick



Joined: 02 Nov 2004
Posts: 34535
Location: Hereford
PostPosted: Mon Dec 07, 15 11:50 am    Post subject: Reply with quote
    

The Dd guarantee won't apply if you only thought it wasn't supposed to happen, but it was. Only if the money was actually taken in error.

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