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Shan

Bad Customer Experience with Canvas Picasso

I placed my order with Canvas Picasso and eventually received a courier dispatch notice./ I checked the courier website and the date they were due to deliver, was a date that I would not be here. I duly informed Canvas Picasso 2 days before the delivery date and asked that they deliver the item to a neighbour (according to the UPS website, Canvas Picasso would have to arrange this). I also informed Canvas Picasso of the days I would not be available for delivery. The day I got after delivery they sent an email saying that I would have to change the address. I did not receive this email until I had got home by which time 3 delivery attempts had been made. I emailed CP and was basically told that it is my problem despite the fact that I had told them I would not be available on the day of delivery or the 2 days thereafter. As far as I am concerned, I paid them to arrange delivery. I informed them of the days I would not be here and they have been too lazy to arrange accordingly. They pay UPS to deliver, therefore, they are the UPS customer and it is their responsibility to arrange delivery.
Shan

This was the last few bits of correspondence with them:

Not to worry Im sure I will be successful with the bank due to your non-delivery. In addition, I have left several bad reviews online regarding your company. Good luck with that!

From: canvasPicasso Support [mailto:support@canvaspicasso.com]
Sent: 23 March 2013 12:14
To: Shan
Subject: RE: order 79409

Good Luck with that

________________________________________
From: Shan
Sent: 23 March 2013 10:02
To: canvasPicasso Support
Subject: RE: order 79409

I advised you I would not be here for the day delivery was scheduled. If you do not refund my money or re-arrange delivery, I will get my bank to perform a charge-back, which will cost you more money than taking responsibility for your actions.
Pilsbury

Wonder how they would take it if we all mailed customer support quoting your ref number explaining we had heard of their awful customer service and will be telling all our friends to avoid their service.
I am in the mood for a wind up...
Shan

Go for it! Laughing
yummersetter

Maybe I can help another time - I print photos on canvas, too
Shan

Excellent. I have a feeling I am going to have to get someone else to do it once this is sorted out. Please PM me your details.
Shan

Canvas Picasso has decided a charge back is not in their best interests and delivered the canvas yesterday.
Pilsbury

Lol, excellent, I don't think I will bother sending another email saying thanks, just leave them with the one saying their customer service sucks ...
Shan

So you did send them an email? Laughing Brilliant!!!

Thank you!
Pilsbury

Of,course, 2 mins of my time and if it makes them realise one bad customer service experience can be passed on electronically in seconds and an instant response to them.
Only to pleased to pass on my displeasure lol.
Shan

Thank you so much!

If you are ever anywhere near Raglan, I would happily offer tea/coffee & cake!
Pilsbury

I very much doubt my email had much to do with it but once agsin the people in the DS village can make a small point.
Shan

Oh, I'm sure your email played a role and yes, the DS Village knows how to look after its own. Very Happy
Nell Merionwen

Yes they do love5
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