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Logging-In Problem - help required!

 
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gythagirl



Joined: 18 Feb 2010
Posts: 1448
Location: Somerset
PostPosted: Fri Apr 06, 18 6:14 pm    Post subject: Logging-In Problem - help required!  Reply with quote    

This is for a friend Gardening-girl can't get onto Downsizer at the moment - she can't automatically log in anymore and the system won't accept the only password she can remember using (tbh I'm not sure I can recall mine either) - and she says there's no 'forgotten password' box to click. What does she do next ??? I said I'd ask! Thank you IT peeps
!

Slim



Joined: 05 Mar 2006
Posts: 5072
Location: New England (In the US of A)
PostPosted: Fri Apr 06, 18 6:51 pm    Post subject: Reply with quote    

You'll have to hope someone dares logout to look for a forgotten password link

Nicky Colour it green



Joined: 25 Jun 2007
Posts: 8659
Location: Devon, uk
PostPosted: Fri Apr 06, 18 7:25 pm    Post subject: Reply with quote    

make sure she is logging into the forum not the other bit of the website... I made that mistake

and the 'I forgot my password' thing should be just under where she puts her username and password

gythagirl



Joined: 18 Feb 2010
Posts: 1448
Location: Somerset
PostPosted: Fri Apr 06, 18 7:39 pm    Post subject: Reply with quote    

It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out

Nicky Colour it green



Joined: 25 Jun 2007
Posts: 8659
Location: Devon, uk
PostPosted: Fri Apr 06, 18 7:43 pm    Post subject: Reply with quote    

gythagirl wrote:
It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out


yes the main public site has a sign on place - and i dont know what that does but it does not give you access to the forum

if she navigates to https://forum.downsizer.net/ and then logs in, underneath the log in info is the 'I forgot' bit.

tahir



Joined: 28 Oct 2004
Posts: 44034
Location: Essex
PostPosted: Sat Apr 07, 18 6:55 am    Post subject: Reply with quote    

that should work, if not please pm me or Sean and well sort it

gythagirl



Joined: 18 Feb 2010
Posts: 1448
Location: Somerset
PostPosted: Sat Apr 07, 18 6:09 pm    Post subject: Reply with quote    

Thanks - I have e-prodded her...

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